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Cairns & Port Douglas Explore New Zealand, Australia & Fiji!tune
Bookme Review
Outer Great Barrier Reef Snorkel Day Tour - Superyacht Evolution - Cairns
Posted by
Marcello De Carolis from Australia on
12 Mar 2026
Marcello De Carolis said...
We recently joined a trip that included the option of a scuba dive. Before making our final decision, we spoke with a crew member on the boat and were told there would be no problem if we decided not to proceed with the dive.
However, during the safety briefing we realized the instructions were given in a language we were not comfortable with. Since diving requires clearly understanding all safety procedures, we felt it would be irresponsible to participate without fully understanding the briefing.
We therefore chose not to do the dive. Importantly, we did not use the service and our decision did not affect the operation, as other passengers were able to join and pay for the dive on the boat.
Unfortunately, despite explaining this situation, the company refused to refund the AUD 65 per person (AUD 130 total) that we paid for the dive.
While the trip itself was enjoyable, this experience was disappointing. In our view, charging for a service that was not used—especially when the decision was based on safety and after being told there would be no issue canceling—is not a fair outcome for customers.
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